Privacy Policy

Introduction

Assetcoreai Inc. is a company located in North Vancouver, Canada, specializing in AI-powered asset management solutions for utilities and enterprises.

We understand that you are aware of and care about your personal privacy interests, and we take that seriously. This Privacy Notice describes Assetcoreai's policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and we will update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Data Protection Officer

Assetcoreai Inc. is headquartered in North Vancouver, BC, Canada. Assetcoreai has appointed its Chief Technology Officer as the data protection officer for you to contact if you have any questions or concerns about Assetcoreai's personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Assetcoreai's CTO.

How we collect and use (process) your personal information

Assetcoreai collects personal information about its website visitors and customers, including but not limited to:

• Name
• Job title
• Employer name
• Work address
• Work email
• Work phone number
• Company information
• Asset management requirements

We use this information to provide prospects and customers with services, support, and product information. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Assetcoreai may receive personal information about individuals from third parties, such as information regarding your employer or industry. We may also collect your personal data from third-party websites (e.g., LinkedIn) for business development purposes.

Use of the AssetCore Website

AssetCore's website collects certain information automatically and stores it in log files. This information includes IP addresses, browser type, operating system, and a history of pages viewed on our site. We use this information to better understand our users' preferences and to optimize our website's performance.

Assetcoreai has a legitimate interest in understanding how customers use its website, as this assists us in providing relevant products and services and appropriate staffing to meet customer needs.

Cookies and tracking technologies

Assetcoreai uses minimal cookies to ensure the functionality of our website. We use essential cookies that are necessary for the website to function properly. These cookies do not collect personal information and are deleted when you close your browser.

We do not use tracking cookies for advertising purposes. Our website and services are designed to respect your privacy while providing you with the best possible user experience.

Use of the AssetCore services

When you use AssetCore's AI-powered asset management services, we collect and process data necessary to provide these services, including:

• Asset information and metadata
• Maintenance records and schedules
• Work order data
• User activity within the platform
• System performance metrics

This data is used exclusively to provide, maintain, and improve our services, and to ensure the security and reliability of our platform.

When and how we share information with third parties

Assetcoreai stores personal information in databases hosted by third parties in Canada and the United States. These third parties do not access your personal information except for storage and retrieval purposes. Occasionally, we engage third parties to send information regarding our products and services.

We may share your information with:

• Cloud service providers for data storage
• Analytics providers to improve our services
• Customer support tools to assist you better
• Legal authorities when required by law

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.

Transferring personal data internationally

Assetcoreai's headquarters is located in Canada, but some data may be processed in the United States or other countries where our service providers operate. By using our services, you acknowledge that your personal information may be processed internationally.

We ensure that all international data transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

For more information or to address any concerns, contact privacy@assetcore.ai.

Data Subject rights

Under the GDPR, PIPEDA, and other privacy laws, data subjects have the following rights:

• Right to be informed - about how we collect and use your data
• Right of access - to request a copy of your personal data
• Right to rectification - to correct inaccurate personal data
• Right to erasure - to request deletion of your personal data
• Right to restrict processing - to limit how we use your data
• Right of data portability - to receive your data in a portable format
• Right to object - to object to certain types of processing
• Rights related to automated decision making and profiling

To exercise any of these rights, please contact privacy@assetcore.ai.

Security of your information

Assetcoreai takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• SOC2 compliance standards

Data storage and retention

Assetcoreai retains customer data for the duration of the business relationship and for a period thereafter for operational and historical purposes. Prospect data is retained until it no longer has business value and is purged from our systems.

Personal data can be deleted upon verified request. We will retain certain information as required by law or for legitimate business purposes.

For more information about our data retention policies, contact us at privacy@assetcore.ai.

Questions, concerns, or complaints

If you have any questions or concerns about the processing of your personal data, or if you would like to exercise your rights, please contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data properly.